Privacy Policy
Last updated: December 2, 2025
Introduction
SmartERP is developed and owned by Six Star Consultancy. SmartERP is a multi-company workforce management platform used by organizations across Singapore, Malaysia, India, and Indogulf. This Privacy Policy explains what data we collect, how we use it, and the rights available to you.
Information We Collect
- Account information: name, email, phone number, company name, employee ID and role supplied during registration or by your organization.
- Attendance data: timestamps, check-in/check-out locations (GPS coordinates), and selfies or photos used for verification.
- Device & usage data: device model, OS version, app usage logs, IP address, and crash reports.
- Files & documents: salary slips or attachments uploaded by the organization (if the feature is enabled).
- Communication data: support messages, emails, and other correspondence with support teams.
How We Use Your Data
- To provide and operate the app features (attendance, schedules, leave, reports).
- To verify attendance using selfies and location data.
- To maintain and improve our services (analytics, debugging, and performance monitoring).
- To communicate with you about your account and provide customer support.
- To comply with legal obligations and to protect the rights and safety of users.
Legal Basis (where applicable)
For users in jurisdictions with data protection laws (for example, GDPR), the legal bases for processing include the performance of a contract with your employer, our legitimate interests in providing and improving services, and compliance with legal obligations.
Sharing & Third Parties
We may share data with:
- Your employer / organization that registered you on the SmartERP platform.
- Service providers for hosting, analytics, email, and push notifications (for example, cloud host, Sentry, or Firebase — specific providers will be listed in the live privacy page).
- Law enforcement or regulators if required by law.
Data Retention
We retain user account and attendance data for as long as required by your organization and to comply with legal obligations. Organizations can request data retention periods during onboarding. If you wish to request deletion, see the section "Your Rights" below.
Your Rights
- Access: You can request a copy of personal data we hold about you.
- Correction: You can request corrections to inaccurate personal data.
- Deletion: You may request deletion of your personal data—subject to your employer's retention policies and legal requirements.
- Restriction / Objection: Where applicable, you may restrict or object to certain processing.
- To exercise rights, contact: support@sixstarconsultancy.com
Security
We implement technical and organizational measures to protect personal data. While we strive to protect your information, no transmission or storage system is fully secure — please follow good security practices and notify support of any suspected breach.
Children
Our service is intended for employees and workers. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, contact support and we will take steps to remove it.
International Transfers
SmartERP operates across multiple countries. Your data may be stored and processed in servers located in jurisdictions outside your country. We take steps to ensure appropriate safeguards are in place.
Changes to this Policy
We may update this policy from time to time. When significant changes occur, we will post a prominent notice in the app or on this page with the effective date.
Support & FAQ
About SmartERP
SmartERP is a multi-tenant workforce management solution developed by Six Star Consultancy. Any organization registered on the SmartERP web platform can allow their employees to use this app.
Frequently Asked Questions
Q: How do I get an account?
A: Accounts are created by your organization after they register with SmartERP. If you do not have access, contact your HR or system administrator. Your organization administrator can invite users from the SmartERP web portal.
Q: I can’t log in — what should I do?
A: Verify your email/phone and that your organization has activated your account. If the problem persists, clear app cache, reinstall the app, or contact support at support@sixstarconsultancy.com with a screenshot and the device details.
Q: Why does the app ask for location and camera permissions?
A: Location and camera access are required for attendance verification (selfie and geolocation). We only use location when you mark attendance. You can revoke permissions, but attendance verification may fail without them.
Q: What if I’m offline?
A: The app supports limited offline use. Attendance records captured offline are stored securely on the device and uploaded automatically when an internet connection is available.
Q: Where can I view my salary slips?
A: If your organization enabled salary slip delivery, you can view and download them from the Payroll / Salary Slip section in the app. Files are accessible only to the user and the organization.
Q: How do I apply for leave?
A: Go to the Leave section, fill in dates and reason, and submit. Your organization’s approver will receive the request and manage approval via the web portal.
Q: Who can see my attendance selfies?
A: Attendance selfies are accessible to your organization’s HR or admins for verification and record-keeping. We store them securely and retain them per your organization’s policy.
Q: Is there any charge for the app?
A: The mobile app has no in-app purchases. Subscription and billing for the SmartERP service are handled between Six Star Consultancy and the client organization outside the app.
Q: How do I request data deletion?
A: Contact support at support@sixstarconsultancy.com and include your account details and reason. Note: deletion requests may be subject to your organization’s retention requirements and legal obligations.
Q: Where can I find the privacy policy?
A: The full privacy policy is available on this page under the Privacy Policy section or at: /#privacy
Troubleshooting & Tips
- Make sure the app is updated to the latest version.
- Grant camera and location permission right before marking attendance.
- If GPS is inaccurate, try enabling high-accuracy/location mode in device settings.
- For push notification issues, ensure the device is connected to the internet and battery optimization is disabled for the app.
Contact & Legal
Company: Six Star Consultancy
Product: SmartERP
Support email: support@sixstarconsultancy.com